A Warranty Administrator manages and processes product warranty claims,ensuring compliance,customer satisfaction,and accurate record-keeping.
Key Responsbilities
Manage Warranty Claims: Receive,process,and review warranty claims from customers,verifying eligibilty and adherence to company policies and manufacturing guidelines
Documentation and Compliance: Ensure all warranty paperwork is complete,accurate,and submitted on time,reclocile claims with payments and follow up on outstanding claims
Customer Interaction: Serve as the primary liasion between customers,service department, and manufacturers,providing updates on claim status and resolving issues
Parts and Inventory Management: Track warranty parts,arrange returns or disposal, and coordinate with vendors for replacements
Data Analysis and Reporting: Maintain detailed records pf claims,analze warranty data to identify trends,and sugeest improvements in processes or product design
Collaboration: Work closely with sales and customer service teams to ensure efficient handling and customer satisfaction
Required Skills and Qualifications
Customer Service Skills: Ability to handle complaints,inquiries,and provide professional support
Organizational Skills: Manage high volumes of claims and maintain accurate,accessible records
Attention to Detail: Ensure accuracy in documentation,claim processing, and compliance with policies
Analytical Skills: E valute warranty data to identify recurring issues and trends
Communication Skills: Strong verbal and written communocation to interact with customers,vendors,and internal teams
Technical Knowledge: Familiarity wit product warranties,manufacturer requirements, and relevant regulations
Benifits
Benifits include medical,vision,dental,company paid life insurance,401k retirement and profit sharing,paid time off,holiday leave,company paid continuing education,training and employee discounts. Our company maintains a strong policy of equal employment opportunity for all associates. We hire,train,promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race,color,religon,sex,national origin,age,marital status,disability or citizenship, as well as other classifications protected by federal,state, or local laws.
About our Dealership
Tom Schaeffer's is family owned and has operated for over 70 years. Tom Schaeffer's has grown to be one of the most pestigious RV dealerships in the country in personal,facility,product,diversification,and reputation. With the help of our customers and over 50 dedicated employees,we have been chosen as, "O ne of Top 15 Dealers in America by the Association of Rv Advisors." We proudly stock the finest RV's such as Grand Design,Keystone,Thor, and Forest River. Tom Schaeffer's has an award winning Parts & Service Department with a Body Shop complete with a 55 ft paint booth. Whether you need a new or used RV, parts or service,you'll always be welcome at Tom Schaeffer's where "OUR QUALITY SHOWS"